Product Highlights

Mono Direct Debit is in private beta

We have released Mono Direct Debit in private beta! Built on top of the NIBSS mandate system, Mono Direct Debit is another way for businesses in Nigeria to securely collect single or variable recurring payment mandates directly from their customers’ bank accounts, across 30+ financial institutions and multiple account types.

To get early access to Mono Direct Debit and share valuable feedback on how we can improve the experience for other businesses and customers in Nigeria, join our waitlist here.

Static Wallet Accounts is live on the dashboard

Static Wallet Accounts is now live on our dashboard! This feature enables you to fund your Mono wallet and easily pay for your Mono Connect subscriptions by directly transferring funds to your dedicated Wallet payment account — all within the convenience of our dashboard.

Here's how it works:

1. Dedicated wallet account: You can easily generate a dedicated wallet payment account within the wallet module on the Mono dashboard.

   

2. Wallet funding: Then, you can fund your wallet by making a simple transfer to your generated wallet account number.

   

3. Billing method change: Then you can switch your Connect billing method to Wallet on the Billings Settings page of the dashboard. After you do this, you can now renew your subsequent Connect subscriptions using the wallet billing method.

   

Frequently Asked Questions

1. Can I use my Wallet balance for Connect Subscription? Absolutely! You can select this as a billing method within the billing settings module.

2. Will I be notified upon funding my Wallet? We will send you an email to notify you of every successful wallet funding.

3. Do I receive renewal reminders for Connect subscriptions using the wallet billing method? Yes, renewal reminders for your Connect subscription will be sent at the end of every billing cycle.

Product Improvements

Financial institutions

First Bank mobile login failure - Your users who have First Bank accounts can now link their account via the Mono Connect widget, using their mobile and internet banking credentials.

Mono Dashboard

Disputes on the dashboard: Partners can now dispute failed and abandoned but debited DirectPay transactions right from their Mono dashboard.

How it works

• You can dispute a DirectPay transaction from the payments transactions page or the payment details page.

  

• After clicking on the dispute button, you’d be required to provide a proof and reason for the dispute.

  

• Once you have shared the relevant information and clicked the confirm button, the dispute would be automatically logged.

  

• We will then review your dispute request within 2-5 days and notify you via email if it was approved or not. When a dispute has been approved, we will refund the customer via the designated account and notify you too.

  We're always available to help

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  Get support

  Email us at support@mono.co